FAQ

  • What happens once I press the panic button?

    • An operator will phone you on your device to establish if you need assistance.
    • If the operator is unable to get hold of you, calls will be made to your emergency contacts and emergency services.
  • Can the device work where there is not cellular network coverage?

    • No, unfortunately a good cellular network coverage is required.
  • Can I talk directly on the device?

    • Yes, the MyLifeline operator or your emergency contacts can call you directly on the device. Press the panic button once to answer and again to end the call.
  • Do I pay for data?

    • No, your sim and data is included in your monthly payment, we do not pay for any calls made and this will be for your account if you want to phone from the device.
  • Will I get a SMS?

    • All your emergency contacts will get anSMS with a GPS link to your location.
  • Do I need my own sim card?

    • MyLifeline will provide a sim card for devices in South Africa. Part of your monthly subscription is for data and sim management.
  • Do I have to sign a contract?

    • Some monitor providers may request this, but MyLifeline has a no-obligation agreement and you can cancel at any time.
  • Are there any warranties?

    • You will get a 14 day trial period, if you return the device in that time we will refund you in full if the device is still in its original condition.
    • There is a 1 year manufacturer warranty on the device.
  • How long does the battery last?

    • The battery should last 1-3 days under good network coverage conditions. You will however find that when you have poor network coverage that your battery will drain much quicker. This often happens when you live in remote locations or are travelling. 
  • What cellular network do you use?

    • We have found that Vodacom has the best coverage in most areas. If you find that Vodacom does not have a good singal, then please contact Vodacom support to test your network strength in your area.